Flare Account FAQs
What can I use my Flare Account debit card for?
You can use your Flare Account debit card for all your regular everyday purchases. Pay bills, buy groceries, shop online, pay for gas … the options are endless! You can use your Flare Account debit card everywhere Visa® debit cards are accepted.
How can I find the closest ACE Cash Express store?
Use our Store Locator to find a store near you!
How do I add money to my Account?
There are many ways to add money to your Flare Account! You can enroll in Direct Deposit for your paycheck or government benefits, add money at an ACE store,7 set up a bank transfer8 from a checking or savings account, or direct deposit your tax refund.
How do I deposit a check into my Flare Account?
You can visit any ACE Cash Express store to cash your check9 and add the check funds7 to your Flare Account. The cost to cash a check depends on the type of check.
How do I withdraw cash?
For a $3.00 fee, you can withdraw cash at an ATM, just like a regular bank debit card. If you withdraw cash at a participating ACE Cash Express location, you can skip the withdrawal fee if you withdraw $400 or less per day in total and if you have qualifying Direct Deposit activity.3
How do I send money with the Flare Account?
Every account is associated with a FlashPay ID. You can send money to almost anyone if they also have a FlashPay ID.10 When you send money, we notify the recipient that money is waiting for them. You can choose from these three ways to send money:
1. Online
Visit the Online Account Center to get started. Select the “Move Money” dropdown on the navigation page, then click “Move Money.” Select your recipient from your contacts and enter the amount to send. Click “Continue” and then verify the information. The money will be sent once you verify the information is correct.
2. Mobile App
In the ACE Flare Mobile App, open the navigation tray on the left-hand side. Select the “Move Money” dropdown and then select “Send Money.” Select the recipient from your contacts and enter the amount to send, as well as an optional note. Click “Continue” and then verify the information. The money will be sent once you verify the information is correct.
What is FlashPay ID?
Every Flare Account has a FlashPay ID. It’s simply a number that you can safely share with other Flare Account members so that they can send money to you!10
Contact Us
Have an account question? Let’s connect.
Phone: (866) 753-6355
Email:
Sign in to your account and email us through your secure inbox.
In-Person:
Visit an ACE store near you and one of our associates will assist you.